Return & Refund Policy for Fitness & Gym Equipment Purchases
Thank you for selecting Lifeline Fitness as your preferred fitness and gym equipment manufacturer. We are dedicated to delivering top-quality products and exceptional customer service. In the event that you need to return a product or request a refund, please refer to the following policy for a clear understanding of our return and refund procedures:
1. Returns Eligibility:
- We accept returns for products that are in their original condition, unused, and with all original packaging and accessories.
- To initiate a return, please contact our customer support within 2 days of receiving your order.
2. Non-Returnable Items:
- Certain items are not eligible for return due to hygiene reasons or customization. These items include [list of non-returnable items].
3. Return Process:
- To initiate a return request, please contact our customer support team at email@example.com or call 9876969999.
- Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.
- Package the product securely in its original packaging to prevent damage during return transit.
4. Refund Process:
- Once we receive the returned item and inspect its condition, we will process the refund.
- Refunds will be issued using the original payment method used during purchase.
- Please allow 5 days for the refund to be reflected in your account, as processing times may vary based on your payment provider.
5. Shipping Costs:
- Shipping costs associated with the initial purchase are non-refundable.
- If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
- If the return is for any other reason, the customer is responsible for return shipping costs.
6. Cash on Delivery (COD) Terms and Conditions:
- Lifeline Fitness offers a Cash on Delivery (COD) option for your convenience. Please read and understand the following terms and conditions regarding COD payments:
1. Advance Payment: – For orders placed using the COD option, a non-refundable advance payment of 20% of the total order amount is required to confirm the order. This advance payment is mandatory and will not be refunded under any circumstances.
2. Rest of Payment: – The remaining 80% of the order amount, after deducting the 20% advance payment, can be paid in cash to the delivery person at the time of delivery. Please ensure that you have the exact amount ready to facilitate a smooth transaction.
3. Order Confirmation: – Your order will be considered confirmed upon successful receipt of the 20% advance payment. Without this payment, the order will not be processed.
4. Non-Refundable Advance Payment: – The 20% advance payment is non-refundable, regardless of whether you decide to proceed with the order or not.
5. Order Changes and Cancellations: – Once the 20% advance payment is made, any changes to your order or cancellations may not be possible. Please contact our customer support team immediately if you have any concerns or need to make changes.
- Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
- Products are covered by our 1-year warranty. If you encounter any issues covered under the warranty, please contact our customer support for assistance.
9. Contact Us:
- If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact our customer support team at firstname.lastname@example.org or call 9876969999.
Thank you for choosing Lifeline Fitness. We appreciate your trust and eagerly anticipate serving your fitness needs.